Terms and Conditions 1one – Complete Platform Usage Guide

By accessing, registering for, or using any services offered by the platform 1one via the official website at 1one.onl or via the 1one mobile app, you hereby acknowledge that you have read, understood, and agreed to be fully bound by these Terms and Conditions.

These Terms and Conditions constitute a legally binding agreement between you as the user and 1one as the platform operator. If you do not agree with any provision in this document, you are advised not to use our platform.

These terms shall be read together with Privacy Policy and the Responsible Gaming 1one, which together constitute the entire agreement between you and the 1one platform.

To register and use the 1one platform, you must meet the following eligibility requirements:

• You are 21 years and above at the time of registration.
• You are an individual residing in a jurisdiction that permits participation in online gaming activities.
• You are registering in your own name and not on behalf of any other individual or entity.
• You have never had an account previously closed or suspended by 1one for a terms violation.
• The information you provide during registration must be accurate, complete, and up to date.

Each user is only permitted to hold one account only. Ownership of multiple accounts by a single individual is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any existing balance.

1one reserves the right to request identity verification documents at any time as part of our KYC (Know Your Customer) process. This is implemented to protect the security of all users and maintain the integrity of the platform.

The 1one platform supports a variety of deposit and withdrawal methods suited for users in Malaysia, including DuitNow, online bank transfers, and e-wallets such as Touch 'n Go eWallet. All transactions are processed in Malaysian Ringgit (MYR).

Deposit

• The minimum deposit is as specified on the deposit page within the platform.
• Deposits are typically credited to your account instantly upon confirmation by the payment provider.
• 1one does not charge any processing fees for deposits; however, your payment provider may apply their own charges.
• All deposits must originate from an account registered in your own name.

Withdrawal

• Withdrawal requests will be processed within 1 to 5 minutes for DuitNow and e-wallet methods.
• Withdrawals to a bank account may take up to 1 business day depending on your banking institution.
• Withdrawals may only be made to a bank account or e-wallet registered in your name.
• 1one reserves the right to request additional verification before approving withdrawal requests for security purposes.
• Any attempt to withdraw funds obtained through fraudulent means will be fully investigated.

1one offers a variety of bonuses and promotions to members from time to time. All promotional offers are subject to the specific terms and limits stated alongside each offer.

• Each bonus has a wagering requirements (rollover) that must be met before a withdrawal can be made.
• Bonuses offered are for use on the 1one platform only and are non-transferable.
• 1one reserves the right to forfeit any bonus awarded if there are signs of abuse or fraud.
• Each promotion has an expiry period as stated in that promotion's terms.
• Each user is entitled to one welcome bonus only, without exception.
• Participation in any promotion is considered acceptance of that promotion's specific terms and conditions.

All games offered on the 1one platform are conducted in accordance with the rules set by their respective game providers. Players are responsible for understanding the rules of each game before participating.

• The use of third-party software, automated bots, or any tool that provides an unfair advantage is strictly prohibited.
• Any form of collusion, fraud, or game manipulation is a serious offence that will result in account closure.
• Final outcomes in all games are conclusive and cannot be disputed unless there is clear evidence of a technical failure verified by 1one.
• In the event of a technical disruption during a game, 1one will investigate and make a fair decision based on system logs.
• Players are prohibited from responding abusively, using profane language, or disrupting other players in any live game.

Live Casino games at 1one are broadcast in real time with real dealers. Players are reminded that all actions taken in a live game are final and cannot be reversed once confirmed.

You are solely responsible for maintaining the confidentiality of your account login information, including your username and password. 1one will not be liable for any losses resulting from unauthorized access due to your own negligence.

• Do not share your login credentials with anyone, including family members.
• Use a strong, unique password that is not used on any other platform.
• Enable two-factor authentication (2FA) for an extra layer of protection on your account.
• Log out of your account after every session, especially when using a shared device.
• Report any suspicious activity on your account to 1one customer support immediately.

1one reserves the right to suspend or close any user's account at any time, with or without prior notice, if any provision of these Terms and Conditions is violated. Reasons that may result in such action include:

• Providing false or misleading information during registration or the KYC process.
• Ownership of multiple accounts by the same individual.
• Fraud, collusion, or the use of software to manipulate games.
• Abuse of the bonus or promotion system.
• Money laundering activities or suspicious financial transactions.
• Violation of local laws relating to online gaming.

Players may also request the closure of their own account at any time through the account settings section or by contacting customer support. For players who need help with gambling addiction, we offer a self-exclusion option on the Responsible Gaming.

The 1one platform is provided on an "as is" and "as available" basis. While we make every effort to ensure the platform operates without interruption at all times, 1one makes no guarantee that the platform will always be free from technical disruptions, errors, or temporary unavailability.

• 1one is not liable for any indirect, consequential, or special losses arising from the use of the platform.
• 1one's maximum liability to any user is limited to the amount deposited by the user in the 30 days preceding the claim.
• 1one is not responsible for any issues arising from internet service disruptions or user device problems.
• Game outcomes determined by the 1one system are final unless proven otherwise through a technical investigation.

These Terms and Conditions are governed by applicable law, and any disputes will be resolved through the dispute resolution mechanism established by the relevant authorities.