1one believes that fun gaming is well-managed gaming. We provide a range of tools and resources to help you stay in control and enjoy a healthy gaming experience.
We give you full control over how you play — because the best gaming experience is a controlled one
Set your own deposit limit within your 1one account. This limit takes effect immediately and can only be decreased with instant effect, ensuring you remain in full financial control.
The 1one platform will send a reminder once you have played beyond the duration you set. This feature helps you track your time and avoid overly long gaming sessions.
Need a short break? You can request an account break for 24 hours, 7 days, or 30 days. During this period, you will not be able to log in or make any transactions.
The self-exclusion option allows you to close your account for a period of 6 months to 5 years, or permanently. This is a serious commitment for those who feel they need help.
Access a complete record of your gaming activity, deposits, and withdrawals at any time. This transparency helps you make smarter decisions based on real data.
1one enforces strict age verification. All new accounts go through a KYC process to ensure the platform is only accessible to users aged 18 and above.
Responsible gaming is more than a slogan — it is a balanced approach to online gambling. At 1one, we define responsible gaming as playing for entertainment, not to escape from problems, and always knowing when it's time to stop.
Every player has a responsibility to themselves, their family, and those around them. Playing within your means — in terms of both time and money — is the foundation of a positive gaming experience. 1one provides all the tools you need to maintain this balance.
We also understand that life is full of pressures. It is important that you do not use gaming as a way to cope with financial problems, stress, or loneliness. If you notice signs like these beginning to emerge, the smartest step is to contact the 1one support team or use the self-control tools available.
Gaming is entertainment — not a way to generate a steady income. Always play with money you can afford to lose, not money you need for daily necessities.
Gambling problems rarely appear out of nowhere. They usually develop gradually and are often difficult to recognize in yourself. Here are some warning signs to watch for in yourself or someone you care about:
If you recognise two or more of the above signs in yourself, please contact the 1one support team via 24/7 live chat or consider using the self-exclusion feature. Seeking help early is a sign of strength, not weakness.
Here is a summary of the self-control tools available to all registered 1one members:
| Control Tools | Duration / Option | Impact | Status |
|---|---|---|---|
| Daily Deposit Limit | Set by user | Active immediately | Available |
| Weekly Deposit Limit | Set by user | Active immediately | Available |
| Monthly Deposit Limit | Set by user | Active immediately | Available |
| Play Time Reminder | 30 min / 1 hour / 2 hours | In-platform notifications | Available |
| Account Break | 24 Hours / 7 Days / 30 Days | Login temporarily blocked | Available |
| Self-Exclusion | 6 months / 1 yr / 5 yrs / Permanent | Account permanently closed | Available |
| Game History Review | Up to 12 months | Full report displayed | Available |
Setting self-control limits on 1one is straightforward and can be done in just a few steps:
Access the 1one platform via the website or mobile app and log in with your username and password.
Click on your profile icon at the top of the screen, then select "Account Settings" or "Safety & Limits".
In the settings menu, look for the "Responsible Gaming" or "Self-Control" section and click to open it.
Choose the type of limit you want to set — whether a deposit limit, time limit, account break, or self-exclusion — and follow the instructions provided.
Confirm your selection. The limit will become active immediately. You will receive a confirmation email as a record of the changes made.
Deposit limits can only be decreased with immediate effect. Increasing a deposit limit requires a 7-day waiting period before it takes effect — this is a safety feature designed to protect you.
Answer the following questions honestly. If you answer "Yes" to more than two questions, we encourage you to speak with our support team:
Have you ever played with money meant for bills, rent, or other daily necessities?
Do you feel the need to hide your gaming activity from family members or friends?
Have you ever tried to stop playing but found it very difficult to do so?
Has the time you spend playing been gradually increasing without you realising it?
Do you play to "break even" or recover money you have previously lost?
Is gaming starting to affect your mood, sleep, or relationships with loved ones?
There are no right or wrong answers. This is a personal reflection tool to help you assess yourself more objectively.
We are by your side — not just for the fun, but also to ensure your gaming experience is always healthy, balanced, and enjoyable. Join the 1one responsible gaming community today.