Privacy Policy 1one – Your Personal Data Protection

At 1one, we understand that your trust is our most valuable asset. In today's digital world, the security of personal information is no longer optional — it is a fundamental necessity. That is why we have developed this comprehensive Privacy Policy to explain precisely how we handle your personal data as a member of our online gaming platform.

This policy applies to all users who register, browse, or use any services offered through the 1one platform, including our official website and mobile app. By using our platform, you agree to the practices described in this Privacy Policy.

1one collects various types of information to ensure your gaming experience runs smoothly, securely, and in accordance with applicable regulatory requirements. Below are the categories of information we collect:

Information You Provide Directly

• Identity information: Full name, date of birth, identity card number (MyKad), and gender.
• Contact information: Email address, phone number, and current residential address.
• Financial information: Bank account details, bank name, and account number for deposit and withdrawal purposes.
• Verification documents: Copies of identity documents, bank statements, or other supporting documents submitted during the KYC process.
• Account information: Username, password (stored in encrypted form), and communication preferences.

Automatically Collected Information

• Technical data: IP address, device type, operating system, browser type, and screen resolution.
• Session data: Login times, session duration, games played, and betting history.
• Transaction data: Deposit history, withdrawals, bonuses used, and complete financial records.
• Location data: General location based on IP address for the purpose of verifying permitted geographic regions.

Collected data is used solely for legitimate purposes directly related to delivering 1one's services to you. Below is a detailed description of how we use your information:

We will not use your data for any purpose other than those stated above without first obtaining your consent. All data processing is carried out on a solid and lawful legal basis.

1one firmly upholds the principle that your personal data belongs entirely to you. We does not sell, does not rent, and does not disclose your personal information to third parties for marketing or commercial purposes without your explicit consent.

However, there are limited situations where data sharing is necessary for platform operations:

• Payment service providers: Required financial data is shared with providers such as DuitNow, partner banks, and trusted e-wallet providers solely for the purpose of processing your transactions.
• Game providers: Usernames and session data may be shared with third-party game providers such as slot and live casino providers to ensure a seamless gaming experience.
• Regulatory authority: We comply with all legal obligations to disclose information to relevant authorities when required by law.
• Analytics services: Anonymised or aggregated data may be shared with analytics providers solely for platform improvement purposes.

Your data security is a responsibility we take seriously. 1one implements multiple layers of technical and organisational safeguards to keep your information safe at all times.

Technical Security Measures

• End-to-end encryption: All data communications use the industry-recognized 256-bit SSL/TLS protocol.
• Secure password storage: Your password is stored using the bcrypt hashing algorithm, which cannot be decrypted.
• Two-factor authentication (2FA): An additional security layer available to all user accounts.
• 24/7 Monitoring: Our systems are continuously monitored by our security team to detect unusual activity.
• Regular penetration testing: Our platform undergoes regular security audits and penetration testing by independent experts.

Data Retention Period

We retain your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. Active account data is kept for the duration of your membership. Following account closure, certain data may be retained for up to 7 years to meet regulatory and legal requirements.

As a 1one platform user, you have certain rights regarding your personal data under Malaysia's Personal Data Protection Act (PDPA) and related legislation. We fully respect and facilitate the exercise of these rights.

The 1one platform uses cookies and similar tracking technologies to enhance user experience, ensure platform security, and analyze usage patterns. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
• Performance cookies: Collects information on how you use the platform to help us improve our services. All data is anonymised.
• Functional cookies: Saves your preferences such as language, display settings, and game preferences for a more personalised experience.
• Analytics cookies: Used to understand platform traffic patterns and usage for continuous improvement purposes.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the 1one platform. We recommend allowing at least essential cookies for the best experience.

If you have any questions, concerns, or complaints regarding how we handle your personal data, our team is ready to assist you. We take every privacy enquiry seriously and are committed to providing accurate and satisfactory responses.

You may contact us via:

• 24/7 Live Chat: The fastest way — directly from your 1one platform.
• Support email: [email protected] – we respond within 24 business hours.
• Account Section: Log in to your account and navigate to the privacy settings to submit data-related requests.

This Privacy Policy is subject to periodic review and will be updated from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to you via your registered email or in-platform notification.

By continuing to use the 1one platform after any updates to this Privacy Policy, you are deemed to have accepted those changes. We encourage you to review this policy periodically.